Frequently Asked Questions

General & Features

How do I download Planndu?

The app is free to download on the Play Store and App Store.

Is the app free to use?

Yes! You can use the basic features of our app for free. However, to unlock premium features, you can subscribe to one of our paid plans.

What’s included in the free version?

The free version lets you create and manage tasks. You can sort, drag and drop, search, add reminders, set priorities and statuses, choose colors, use the Pomodoro timer, and access a variety of free templates.

What do I get with the premium version?

Premium users gain access to the more advanced features, such as AI task creation, customizable Pomodoro timer, all templates, colorful themes, and integrations.

Is my data secure?

Absolutely. All databases and servers are hosted by Amazon Web Services (AWS). We utilize firewalls to protect your data against unauthorized remote access and continuously monitor for potential vulnerabilities. All your data is completely owned by you, and deleting tasks permanently removes them from our servers.

Can I use the app offline?

Yes! The app works offline as long as you're logged in. Any changes you make while offline will sync automatically the next time you're connected to the internet.

How do I report a bug?

If you find a bug in the app, you can report it via the Feedback section in Settings or by emailing contactus@planndu.com

Have more questions?

Subscription & Payments

What payment methods do you accept?

We support all payment methods accepted by Google Play and Apple Pay.

Will I be charged automatically after the trial ends?

Yes, unless you cancel before the trial ends, you will be charged based on your selected plan.

Can I switch between plans?

Yes, you can upgrade or downgrade your plan anytime from your account settings.

How can I cancel my subscription?

You can cancel your subscription anytime through your Google or Apple account settings. Your premium access will continue until the end of the billing cycle.

Can I get a refund?

You can request a refund by contacting support within the allowed refund window.